Do NOT believe Allianz Worldwide Care’s phone staff
I am “lucky” enough to be covered by Allianz Worldwide Care for medical fees. When I got a hairline fracture on my ankle, I called them from my mobile to ask if I could go straight to a physio, and they said I could. When the physio suggested a few weeks’ treatment, I called again to OK it and again they said “yes”.
Later on, I downloaded the claim form and was surprised to see it said I needed a GP referral to go to a physio. I called a third time, and a chap reviewed my notes and said although I had been mistakenly advised, it was fine as it was his supervisor who had advised me wrongly and he would note as such on my cliam. I should just sent it in and his supervisor would OK it.
Surprise surprise, they are now saying they won’t pay it, claiming they have “recordings” of my being told directly the opposite of what I report above.
I’ve asked them for the recordings, so let’s see what happens, but for now my advice is to get everything in writing from these people. I feel they are at best incompetent, and at worst liars. I also feel that their push for profits means they’re not above lying to, and about, their clients.
We are the ones who end up out of pocket, of course.
Watch this space, and meanwhile, be very, very wary of Allianz Worldwide Care. I cannot recommend them at all.
